Customer Service Tools

Intercom


Reviews

Stacklist Stats

18%Startups Using


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Zendesk


Reviews

Stacklist Stats

23%Startups Using


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Help Scout


Reviews

Stacklist Stats

5%Startups Using


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Desk.com


Reviews

Stacklist Stats

4%Startups Using


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Groove


Reviews

Stacklist Stats

3%Startups Using


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UserVoice


Reviews

Stacklist Stats

3%Startups Using


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Freshdesk


Reviews

Stacklist Stats

3%Startups Using


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Olark


Reviews

Stacklist Stats

3%Startups Using


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Outsourced


Reviews

Stacklist Stats

2%Startups Using


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LiveChat


Reviews

Stacklist Stats

1%Startups Using


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Zopim


Reviews

Stacklist Stats

1%Startups Using


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Pure Chat


Reviews

Stacklist Stats

1%Startups Using


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Customer Service Articles

Zendesk's Automatic Answers FAQ

“We tried a couple of different tools and we found this provided the best experience. As we continue to add things focused on customer service, Zendesk is the most robust one out there.”-Jeff Ernst, Co-founder and CEO of SmyncZendesk is the industry standard when it comes to customer service tools, appearing on 22% of stacklists. This July, Zendesk announced a new feature called Automatic Answers. Automatic Answers further complements the Zendesk suite by bringing machine lea...

Early Stage Startup? You'll Like This Minimalist Help Desk Software

No matter how solid your product is, you’re bound to get the occasional unhappy, frustrated, or annoyed customer. Like this one:  When you get a message like this, would you rather shoot them a speedy but ineffective response (“So sorry you’re having trouble—we’re working on it!”) or a slow but effective one (“Figured out the issue, you should be able to log in now!”)? As bizarre as this may sound, you’d actually be bet...

When Do You Need a Customer Service Tool?

As startups scale, customer service software becomes all but inevitable. But when is that precise moment when it becomes necessary to move from a manual email/phone-based customer support process to a more automated solution? According to our database: 50% of seed-stage startups use a customer service tool56% of series A startups use a customer service tool80% of growth startups use a customer service tool100% of series B startups use a customer service toolWhy invest in a customer service to...