SendGrid has a lot of functionalities and works well for managing outbound emails. We compared it with MailChimp and they were both adequate.
Founder & CEO - Embroker
SendGrid is good for transactional emails--we only use the API, not the interface. It works nicely; we do not get any bounce emails--all the emails get delivered. Also, it is very cheap.
Co-founder & CEO - TravelPerk
We handle all of the transactional and drip campaigns from our home-grown platform GIL. The logic is built into our own system. We use SendGrid to actually send the emails out. It works well.
CMO - TaskEasy
We use SendGrid for marketing communications such as sending out release notes to customers.
Co-founder & COO - Loopio
We use SendGrid as an SMP provider.
Co-founder & CTO - Beyond Pricing
SendGrid is okay. It is less consumer facing than MailChimp; we use it to route out platform based notifications.
Founder & CEO - CloudPeeps
We did marketing campaigns with MailChimp, but found that when we got into transactional emails, like integrating notification emails, SendGrid was better. When we first started using SendGrid, they were better for transactional but were weaker than MailChimp for marketing emails. But they’ve made a lot of product improvements for email marketing campaigns in addition to their strong transactional emails.
Co-founder & CEO - PlushCare
We are loving it. It is a great startup. You can use it in different ways depending on how you stack it. Transactional emails and marketing emails are very effective. What is really impressive is their ability to bypass spam, which would block most traditional marketing emails.
Founder & CEO - LifeLine Response
We use SendGrid for transactional emails. They lack robust templating tools, and they are not the lowest cost solution on the market. For this reason, we have been looking for a cheaper solution as we send thousands of emails per day and it all adds up. We are considering other options including one from MailChimp, and we have looked into Amazon SES as well.
COO - Reverb.com
We use SendGrid for transactional emails. SendGrid is my favorite - it’s really easy. They are going more into marketing email campaigns. You can track emails as they open and close, you can send out a bunch of transactional emails without needing to opt-in, and you get a lot of free emails before you start paying anything. It’s really great because you can start with it and move into something you need to pay for when you get bigger.
Co-founder & CEO - Impact Health
We use SendGrid a lot - we really like the tool. It works especially well on the consumer side. We use it directly and also have integrated it with our CRM and marketing tools.
Co-founder & CEO - Qordoba
We have a love/hate relationship with SendGrid. We’re not super happy with it for a few reasons, but we don’t have a lot of other options right now. SendGrid’s interface for creating emails is not a pleasure to use, and unlike MailChimp, it doesn’t send you stats on anything, like the percentage of recipients who open your emails. And there have been many issues with unsubscribes. We have subaccounts, and often, if a user unsubscribes from our parent account, SendGrid doesn’t automatically unsubscribe them from all subaccounts; it’s totally not intuitive. And sometimes, the unsubscribe doesn’t work at all, and we receive user complaints. The worst part of that is then SendGrid puts our account on hold, even though it was an issue on their side! We chose SendGrid because they were cheaper, and known to be a good solution for having all in-app and marketing emails in one place. But now that we’ve moved transactional emails out of SendGrid to Notify.io, switching to MailChimp makes sense for us.
Founder & CEO - Peerlyst, Inc.
I’m a big fan of SendGrid, and their new marketing templates. They’ve also modernized their site recently, and they’re much closer to being equal with their competitors now. We utilize their API mostly, so we don’t use the contacts feature that goes with their marketing templates, but we do use their marketing side occasionally.
COO - Chat Sports
We use SendGrid (a fellow TechStars company) for transactional emails, and it works decently well. We do wish they had better marketing emails.
Founder & CEO - Good&Co
I don’t directly use SendGrid or MailChimp, so I don’t have any feedback on them. But we are quick to iterate and change, so if we didn’t like them, we would’ve switched, or invested in another company/one of our startups that does email marketing.
Co-founder & Co-director - Boomtown Accelerator
We use SendGrid for transactional emails based on events. We’re currently on the free tier, which is great.
Co-founder & CEO - Rollout.io
We use SendGrid for automated emails, like when someone signs up for our newsletter.
Co-founder - Croissant
We started with MailChimp, then switched to SendGrid The main reason we switched to SendGrid is the API, and their trial format, which gives startups 12,000 emails to test the service.
Co-founder & CTO - Tutorlist
We use the SendGrid API for physically sending our emails.
Co-founder - Kinnek
We also use SendGrid for transactional emails, with people who are already our customers. It is excellent for transactional emails.
Co-founder & CIO - Enplug
We used to use MailChimp but ended up switching to SendGrid a few months ago (gotta show some love for the Techstars family).
Founder & CEO - Codementor
We were adopted into SendGrid’s startup program, and as their own analytics probably show, I’m completely addicted to their new dashboard. They are our primary email platform.
Co-founder & CEO - BarterSugar
We use SendGrid for transactional emails, like meeting summaries, follow up reminders, etc.
Founder & CEO - Do
SendGrid is more of an “enabler”, as opposed to an email service.
Founder & CEO - Knozen
We also use SendGrid for transactional emails, and it was the easiest to set up in our actual website. Neither MailChimp nor Customer.io are good for sending emails between users within our application, so SendGrid does all of that. Mandrill also does that, so we may switch over to that--we've heard good things about it, and it's also under MailChimp, so it may help streamline things.
Co-founder & CEO - One Month
10%Stacklist Startups Are Using SendGrid
SendGrid’s users come in all shapes and sizes, from small Seed-stage startups to Series B companies with hundreds of employees. The common need among them is for a developer-friendly, highly automated email marketing service that can handle complex email delivery needs.
SendGrid starts out free, allowing you to send either 400 emails per day, or 12,000 emails per month, before requiring you to upgrade to a paid package. Paid packages include additional features, such as analytics, API integration and dedicated support. Those packages start at $9.95 per month and work their way up to $399.95 per month, depending on volume of emails.
Visit the website: http://www.sendgrid.com